Privacy Policy

Effective Date: June 30, 2026

Griham Decor ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, WhatsApp Business account, and other communication channels.

1. Information We Collect

We may collect the following information when you communicate with us:

• Name
• Mobile phone number
• Email address (if provided)
• Delivery or installation address
• Product inquiries and preferences
• Messages exchanged through WhatsApp
• Photos, documents, or videos voluntarily shared by you
• Order and transaction details

2. How We Use Your Information

Your information may be used to:

• Respond to your enquiries
• Provide quotations and product recommendations
• Process and fulfil customer orders
• Schedule site visits, measurements, deliveries, and installations
• Provide customer support
• Send order updates and service notifications
• Improve our products and services
• Comply with applicable laws and regulations

3. WhatsApp Communication

When you contact Griham Decor through WhatsApp Business, your communication is also subject to WhatsApp's Privacy Policy.

By initiating a conversation with us, you consent to receiving messages related to product enquiries, quotations, order updates, delivery, installation, and customer support.

We do not send unsolicited promotional messages. Marketing messages are sent only where permitted by law or with your consent.

4. AI-Assisted Customer Support

To improve customer experience and response times, some conversations may be assisted by Artificial Intelligence (AI).

AI may use the information you provide to answer questions, generate quotations, recommend suitable products, and assist with customer service. Complex requests may be reviewed by a member of our team.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

• Delivery partners
• Installation teams
• Payment service providers
• Technology partners supporting our business
• Government or regulatory authorities where required by law

6. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain your information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion where legally permissible
• Withdraw consent for future communications

9. Third-Party Services

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.

12. Contact Us

Griham Decor

Website: https://grihamdecor.in

Showroom:
Shop No. 534,
Kundalahalli Main Road,
AECS Layout, Brookefield,
Bengaluru, Karnataka – 560037

Phone: +91 81477 99485

Email: support@grihamdecor.in